We take great pride in the quality of our products. If you receive an item that is faulty, damaged, or not what you ordered, we’re here to make it right with a refund, repair, or replacement—your choice.
Returns are accepted within 30 days of delivery.
Items must be in unused condition and in original packaging.
Return shipping is at the customer's expense unless the item is faulty or sent in error.
To start a return, simply call our friendly team on our toll-free number: +64 3 338 1109.
All our products include a manufacturer’s warranty, typically valid for 1–2 years, depending on the brand. Warranty claims are handled personally by Cameron at Time & Trends, ensuring reliable and responsive service.
To make a claim, contact us with your order number and contact details, and we’ll take care of the rest.
📍 Returns & Warranty Address:
Watch Doctor Ltd
117 Conway Street
Somerfield, Christchurch 8024
New Zealand
Yes—we support warranty claims from customers in Australia, the USA, and worldwide. Just get in touch and we’ll guide you through the process step-by-step.
While it’s rare, damage during shipping can occur. If your item arrives damaged:
Contact us immediately at +64 3 338 1109 or sales@timeandtrends.com
We’ll issue a Return Authorisation and provide a prepaid return label (if applicable).
Once we’ve received and inspected the item, we’ll quickly arrange your replacement or refund.
At Time and Trends, we’re here to help every step of the way — from expert advice to after-sales support. Whether you’re shopping from overseas or just down the road, reach out today and experience service that’s personal, prompt and backed by decades of experience.
