NZ based family business with Free Delivery to New Zealand and Australia

Fast Shipping and Warranty Details

Where do you ship to?

All over the World
 

How much does shipping cost?

All shipping options are available at checkout

New Zealand

  • Free  Courier Tack & Trace throughout New Zealand
  • [ if need a overnight service phone us first if its possible and we will quote costs ]

Australia

  • Free Track & Trace Postal Delivery
  • Express shipping using DHL Express $55

We use DHL express through Auspost which covers most rural areas throughout Australia . This service is not available to PO boxes , must be physical address and must include a phone number on order

World

  • We offer a track and trace courier to the world [ USA - Canada - Singapore and the UK  & Europe ] $45
  • We offer also a express delivery service option for $70

We use DHL express to nominated counties  . This service is not available to PO boxes , must be physical address and must include a phone number on order

 


How do you package it to ensure it doesn't get damaged?

All products are packaged in a box and bubble wrapped for extra protection. All gifts are packaged separately in a neutral coloured, fully recyclable cardboard box . Consisting of a least 60% recycled paper. 
 

When will my order be dispatched?

We will endeavor to ship your order that day, or let you know if we anticipate any delay.

Q. Can I track my order?

We will send you a tracking number once its generated through the selected service you nominate at check out

How long will my order take to arrive?

New Zealand

Orders usually arrive in 2 - 5 working days using NZ post track and trace [ if need a overnight service phone us first if its possible and costs ]
 

 

DHL Express Fast Deliveries

  • Australia average 2-5 days, Major Cities 2 -4, Australia Rural - Add extra 2 -3 days
  • USA & Canada - Deliveries: 5-7 days

  • World Deliveries:   5-10 days

 

 Post/Couriers Track & Trace


  • Australia 7-10 working days,Australia Rural - Add extra 2 -3 days

  • USA Deliveries: 10 to 14 working  days

  • World Deliveries:  10  to 14 working days

 

Q. When will my order be dispatched?

A. We ship all our product on the same day as order where ever possible on weekdays.   If you place your order on a public holiday, your order will be dispatched on the next business day

Q. Where will my order be dispatched from?

A. Our warehouse in Christchurch, New Zealand

 

Q How do I track and trace?

A You will be sent a link with your tracking details from our New Zealand site .

If you are in Australia it can be quicker using your track number and searching the auspost site for more detailed information and card to call inquiry's

Track and trace AUSPOST

 

Warranties

All of our products come with a manufacturers warranty (usually 2 years). We have carefully selected our family of brands as they are known for their high quality and they seldom have issues.

But if they ever do - you know you are covered by a warranty. 

We also service all of these brands in our service centre should your product be out of warranty and you are wondering where to get it fixed. Just call Cameron on NZ 0800 693 583 or Aus 1800 136 886 to discuss.


 

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