An NZ based family business with Free Delivery to New Zealand & Australia during COVID restrictions.

Shipping and Warranty Details

Where do you ship to?
All over the World
 
How much does shipping cost?
FREE SHIPPING on all orders to NZ and AUS.
 $30 to the Rest of the World
How do you package it to ensure it doesn't get damaged?
All products are packaged in a box and bubble wrapped for extra protection. All gifts are packaged separately in a neutral coloured, fully recyclable cardboard box . Consisting of a least 60% recycled paper. 
 
What Courier Company do you work with?
We send orders by NZ & AUS post couriers.
 
When will my order be dispatched?
We will endeavour to ship your order that day, or let you know if we anticipate any delay.
 
How long will my order take to arrive?
New Zealand orders usually arrive in 2 - 5 working days.
Australian orders usually arrive within 6 - 8 working days
International orders usually arrive 8-11 working days.

Q. What delivery service do you use for International Orders?

A. We send all orders by Eship DHL operated by NZ & AUS post couriers

Q. When will my order be dispatched?

A. We ship all our product on the same day as order where ever possible on weekdays.   If you place your order on a public holiday, your order will be dispatched on the next business day

Q. Where will my order be dispatched from?

A. Our warehouse in Christchurch, New Zealand

 

Q How do I track and trace?

A You will be sent a link with your tracking details from our New Zealand site .

If you are in Australia it can be quicker using your track number and searching the auspost site for more detailed information and card to call inquiry's

Track and trace AUSPOST

Warranties

All of our products come with a manufacturers warranty (usually 2 years). We have carefully selected our family of brands as they are known for their high quality and they seldom have issues.

But if they ever do - you know you are covered by a warranty. 

We also service all of these brands in our service centre should your product be out of warranty and you are wondering where to get it fixed. Just call Cameron on NZ 0800 693 583 or Aus 1800 136 886 to discuss.


 

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