Watch this video with our owner Cameron to learn more about shipping

Delivery Costs

We offer free shipping on orders over $100. in New Zealand & Australia. For orders under $100 the delivery cost is calculated at the checkout based on your delivery location.

We offer free delivery on orders over $100 in New Zealand and Australia.

Dispatch & Packaging

All products are packaged in a cardboard box and bubble wrapped to absorb any shock so your items arrive in pristine condition. These elements give your delicate products the extra protection they need to be posted.  Learn more about our packaging practices and the lengths we go to, to ensure your orders arrive in great condition.

Yes we do. You need to add gift wrapping to your cart (which you can find here) and this will give you gift wrapping options for that product and bring up a box where you can add your personalised message.

In New Zealand, we send orders by NZ post couriers using track and trace. 

We use "Eshiping" provided by New Zealand Post and Australian Post.  All companies we use offer a track and trace on all parcels.

Delivery Times

We will endeavour to ship your order that day, or let you know if we anticipate any delay. 

Our little warehouse in Hoon Hay Valley in Hoon Hay in Christchurch, New Zealand. We work Monday - Friday 9 am - 5pm New Zealand Time.

New Zealand orders usually arrive in 2 - 5 working days.

Australian orders usually arrive within 6 - 8 Working Days

Shipping outside of NZ & AUSTRALIA

We ship most of our orders in New Zealand and Australia.  We can ship to virtually any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Please also note that the shipping rates for many items we sell are weight-based.The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

At present mainly New and Australia but happy to send to any other country . We will contact you if we cannot supply.

Warranties & Returns

Should you have any issues the product can be returned to: Watch Doctor Head Office: 117 Conway St, Somerfield, Christchurch. 

Returns Policy

All of our products come with a manufacturers warranty. We carefully selected these brands as they are high quality and seldom have issues. But if they ever do - you know you are covered by a warranty. Should you have any issues please contact us with your order number and we can help you start the returns process.

Gift wrapping

Yes we do. You need to add gift wrapping to your cart (which you can find here) and this will give you gift wrapping options for that product and bring up a box where you can add your personalised message.

Yes, when you "add" gift wrapping there is a box where you can let us know what message you would like to send with your gift.

Yes, we do! Why pay for shipping twice? To arrange shipping direct to their door, simply fill out their information in the delivery/shipping details when you are in our online checkout

We package your order in gender neutral wrapping paper, adorn it with a bow that won't get squashed in the mail and once it's gift wrapped we will bubble wrap it or use reinforced cardboard to ensure it arrives in tip-top Condition. 

Struggling for gift ideas