Shipping Information
At Time & Trends, we strive to offer fast and reliable shipping for all our customers.
New Zealand Shipping: We offer free freight within New Zealand! All parcels are sent with track and trace services, ensuring you can easily monitor your shipment. Delivery typically takes between 2-5 days.
Australia Shipping: We are pleased to offer free freight to Australia as well! Your parcel will be sent via Australia Post, with track and trace included, so you can stay updated on its journey. Alternatively, we offer express shipping via DHL, with delivery in 2-5 days for faster service.
USA Shipping: For our USA customers, we offer the same shipping options as Australia, with free freight and track and trace included. Delivery may take a few extra days, but you can expect your parcel to arrive within a reasonable time frame.
.If you're running out of time to buy a physical present, you can consider the following last-minute gift ideas:
Purchase a product from us ,
let us know it’s a present and we will send you a nice picture for you to print out to put in a card as a IOU
Shipping Costs
We strive to offer the most affordable and reliable shipping options. All available shipping methods will be displayed at checkout for your convenience.
New Zealand Shipping:
Free Standard Shipping: All orders within New Zealand qualify for free standard shipping, including Courier Track & Trace for peace of mind.
Overnight Service: If you require overnight delivery, please contact us in advance for availability and to receive a quote.
Australia Shipping:
Free Standard Shipping: Enjoy free standard shipping to Australia, including Track & Trace Postal Delivery.
Express Shipping: For faster delivery, choose DHL Express for NZD $18.90, with delivery times ranging from 2-5 days to major cities and most rural areas. Please note: DHL Express does not deliver to P.O. boxes—a physical address and phone number are required.
International Shipping (USA, Canada, Singapore, UK, Europe):
Standard Shipping: NZD $45 for Track & Trace courier service to the USA, Canada, Singapore, UK, and Europe.
Express Shipping: NZD $70 for expedited DHL Express delivery, ensuring quick and reliable service.
For all international shipments, please note that DHL Express requires a physical address and phone number (P.O. Boxes are not supported).
Free Gift Wrapping:
Looking for the perfect gift? We offer free gift wrapping on all orders! Simply click hereto add gift wrapping to your order. Remember, the thought and effort you put into a gift are what truly matter, and many people appreciate the consideration behind a well-chosen, beautifully wrapped last-minute gift.
Packaging and Protection
At Time & Trends, we take great care in packaging your products to ensure they arrive safely and in perfect condition. Here’s what you can expect from our packaging process:
Standard Packaging: All products are securely packaged in a box with extra bubble wrap or protective material to prevent any damage during transit.
Gift Packaging: For those special purchases, gifts are packaged separately in a neutral-colored or black courier bag to maintain a premium presentation.
We are committed to protecting your items while also being environmentally conscious. Our packaging materials are carefully selected to balance durability and sustainability, ensuring your products arrive intact and with minimal environmental impact.
At Time & Trends, we are proud to offer high-quality products backed by a manufacturer's warranty—typically lasting 2 years. We carefully select our brands for their reliability and performance, which is why issues are rare. However, should a problem arise, you can rest assured knowing that you're fully covered by the warranty.
In addition to warranty coverage, we also offer expert servicing for all the brands we carry. Whether your product is under warranty or out of warranty, we can assist you with repairs and maintenance through our service center.
If you have a product that requires servicing, please don't hesitate to contact Cameron at 0800 693 583 (NZ) or 1800 136 886 (Australia) to discuss your options.